The problem
Important services were difficult to navigate in one place.
Patients needed clearer access to reports, test information, home-sampling requests and their investigation history.
Work & evidence
We distinguish live portfolio work, active development and early research. Capabilities are documented; outcome claims are published only when verified.
A patient-facing digital experience for an independent clinical laboratory.
The problem
Patients needed clearer access to reports, test information, home-sampling requests and their investigation history.
The response
Safeguards
The experience is presented as access to laboratory services and information—not diagnosis, treatment or an IMT²-owned laboratory service.
What we can claim
We do not publish time saved, satisfaction changes or clinical outcomes because verified measurements are not currently available.
Development and research
A laboratory information management system being shaped around patient registration, sample handling, reporting, billing and operational visibility.
Current boundary: capabilities remain subject to user review and implementation validation.
Research into clearer delivery and explanation of laboratory results in Urdu and English, with identity verification and human escalation.
Current boundary: the concept is not diagnosis and is not presented as a validated clinical product.
Evidence standard
For future case studies, we will document the starting problem, intended users, IMT²'s role, review process, safeguards, implementation status and only those outcomes that can be verified.
Read the trust framework↗We welcome practical pilot conversations with clearly defined users, responsibilities and safeguards.
Discuss a pilot workflow↗